DEFINING SUCCESS

Outcomes and sustainable results (value realized) are collectively identified and defined by the program customers, the health and human service system as a whole, and other community partners. Outcomes are continually fine-tuned through feedback mechanisms to ensure their continued appropriateness for participants and the broader general population. Knowledge gained over time is used to ensure continuous improvement.

  • Roadmap to Capacity Building in Analytics provides information on how to effectively implement successful analytic initiatives and the organizational capacities that will be needed to support it. Specifically, it addresses the following questions:
    • How does an agency define its data and business needs to achieve its goals?
    • What types of assessments and planning should occur prior to undertaking an analytic project?
    • What are the needed skill sets and types of staff (internal and external) to implement an analytical strategy?
    • What data governance structure and processes should be in place to facilitate collaboration and management cross-programmatic strategies?
    • How and why is change management critical to embedding data sharing and analytics throughout an agency?
    • In addition, this guidance provides a number of real-world examples of how health and human service agencies have actually achieved cross-enterprise solutions by using analytics to effectively address their business needs.
Please answer these four questions to tell us about information gaps and what to scale to improve your experiences.

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