Town Meetings

Town meetings can be employed to gather broad public feedback about services offered by an agency 

and how the agency is performing its mandate. Consideration should be given to inviting 

specifically those who receive services (family and youth), those who provide services (including 

contracted providers) as well as foster and adoptive parents. An agency may also consider running 

an online and/or email survey concurrently, which will reach those who are unable to attend, 

thereby allowing another avenue for feedback. Having guests sign in at the meeting and asking how 

they learned about the event helps to gauge the effectiveness of advertising strategies in planning 

future meetings. Through press releases, media can be engaged to advertise the meetings and may 

even choose to cover them. Individual concerns or complaints that may arise can be handled by 

having an Ombudsman or other designated complaint-remediation staff present.

 






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