Strategy

Goals and Objectives

Goals should define priorities and be measurable and achievable.They must be monitored 

regularly for potential barriers and to assess if they still reflect external conditions. Objectives focus on activities while 

initiatives are projects to support these activities. Goals, objectives and initiatives should 

address the full range of what the agency wants to accomplish. To the extent possible, agencies 

should move forward incrementally, starting with two or three workforce goals that can be realized 

to gain a sense of competence and or credibility. Additional goals can be phased in as original 

benchmarks are achieved.

Example: The agency may set a goal of decreasing worker isolation when they are providing in­homes 

services in order  to increase their safety and to improve service delivery by enabling 

consultation with supervisors. A possible initiative to support this goal would be to provide all 

workers with a cell  phone.

Impact on the workforce should be considered as each agency goal is set. However, some goals that 

impact the workforce significantly are due to federal, state and local regulations or mandates. In 

these situations, the impact on the workforce can be realistically assessed and even minimized by 

communicating and consulting with affected staff and including them in planning for 

implementation of the mandate prior to leadership directives for execution.

Example: There is a federal requirement for caseworker visitation with children in out­of­home 

placements every     calendar month. If workers are included in the planning process for goal 

setting and understand the potential fiscal consequences of not achieving this goal, there is a 

greater likelihood that they will adapt their schedules to make the   visits within the guidelines 

and document them in the agency’s information system so that the reporting data are accurate

when compiled.






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